What To Expect

Your appliance isn’t working, and you want it fixed with the least amount of stress. We’re here to help with that. We’ll get your home appliance up and running in no time, with these simple steps.

Here is what you can expect.

Step 1

Requesting an Appointment

There are two routes you can take when your appliance stops working: contact the manufacturer directly for products that are still under warranty, or calling DFS Appliance Repair of Brookfield for items that are out of warranty. If you contact the manufacturer, typically they will dispatch the repair request to a preferred servicer in the Brookfield area, which is DFS Appliance Repair of Brookfield for nearly every manufacturer we support. If your product is out of warranty, you can call us directly, or schedule easily online! Schedule directly from our homepage.

Step 2

Review by a Senior Technician

When your request for service is received, a senior technician will review the repair needs. Having the make, model, problem and even serial number available allows us to find the part that is needed so we can solve the problem in one visit. We may contact you if more information is needed about the problem in order to best serve you.

Step 3

Parts

DFS Appliance Repair of Brookfield has thousands of parts in our inventory, however occasionally we will need to order a part to repair your appliance. In that case, most parts arrive in 1-2 business days. A Senior Technician will contact you to discuss your repair if a part needs to be ordered.

Step 4

Appointment Confirmation

We will call to confirm your service appointment one business day before it is scheduled. It will be from a 269 area code, so be on the lookout! We’ll make sure to review the 3 hour window in which you can expect us to arrive to fix your appliance, as well as answer any questions you may have.

Step 5

Appointment Day

DFS Appliance Repair of Brookfield technicians begin appointments typically starting between 7:30 – 8:00am. The technician assigned to your repair is given the ETA you were provided for your appointment, along with any other special instructions from you. The technician will arrive in a white vehicle with the Diamond logo on it so you can rest assured you can identify them easily.

In order to ensure we don’t track any dirt into your home, your technician will remove his/her shoes or cover them with protective booties. Your technician will then review the appliance, let you know what the problem is and how it will be fixed, and complete the repair. Once your appliance is up and running, the technician will review what was done so you can understand. At this time, if the product was out of warranty, any charges are due.